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Red Hat announces Internet-based support infrastructure

Sep 25, 2000 — by LinuxDevices Staff — from the LinuxDevices Archive — views

Research Triangle Park, NC — (press release extract) — Red Hat today announced Red Hat Network, a powerful Internet-based service for deploying and managing open source platforms. Customizable preferences for security alerts, update management, and technical support improve system administrator productivity and enhance the security, reliability and performance of networked systems. The service reduces total costs and speeds time to value for customers.

Red Hat is announcing a 60-day free trial of Red Hat Network for all Red Hat Linux 7 users. In addition, basic functionality will be available at no charge for all Red Hat Linux users. Red Hat Network technology will be a part of all of Red Hat's service offerings beginning in December, 2000. The features of Red Hat Network to be included with these offerings are:

  • Customizable update management services to keep systems secured and functioning during rapid open source development cycles

  • Security evaluation, notification and analysis services to help system administrators maintain the security of their networks

  • Web-based management interface for portability and remote management

  • Tight integration with RPM to assure system software compatibility by automatically managing dependencies

  • Support services from experts in the open source community and from Red Hat for maximum productivity and speed of problem resolution
Red Hat Network brings benefits to a wide range of users. Enterprise IT organizations will be more productive because they have a connection to Red Hat for technology, expertise and services. They can update functions, assure quality and security and automate mundane system management tasks. Service providers can offer enhanced services and functionality to their customers through a managed deployment of Red Hat Linux that is secure, consistent and easily managed.

Users of Internet appliances and embedded systems running Red Hat Linux will have a reliable, fast source for new services and device maintenance in the field. Small businesses will take advantage of the cost and reliability benefits of Red Hat Linux without hiring expensive, full-time system management experts.

Red Hat Network Free Trial Services

Red Hat Network capabilities available during the free trial period include:

  • Update management service to keep systems secure and functional during rapid Internet discovery and development cycles

  • Integrated registration program with Red Hat Linux 7

  • customizable preferences for notification of security issues, bug fixes and functional enhancements from Red Hat

  • Web-based management interface for ease-of-use and application portability

  • Summary on-line status reports of registered systems

  • Support forums from experts in the open source community and at Red Hat for maximum productivity and speed of problem resolution
Pricing and Availability of Red Hat Network

Red Hat Network is available to all Red Hat Linux 7 users beginning September 26, with functionality to be added for Red Hat Linux 6.2 users soon. Beginning in December 2000, Red Hat Network features will be integrated with all of Red Hat's service offerings. All Red Hat Linux users will be able to access certain levels of Red Hat Network for free, and greater levels of service will be available for customers of Red Hat's service offerings.

For the individual, proactive subscription services for information and technology updates will be available for as little at $9.95 per month. Small businesses will be able to receive Red Hat Network features as part of an integrated technical support offering, with prices beginning in the range of $400 per year per system. For large Red Hat Linux deployments within Enterprises and Service Providers, Red Hat will offer service packages that feature Red Hat Network and options for 24×7 technical support, Technical Account Owners, and broad systems management capability from $500 per system annually.

Further details and registration information are available at www.redhat.com/network.

 
This article was originally published on LinuxDevices.com and has been donated to the open source community by QuinStreet Inc. Please visit LinuxToday.com for up-to-date news and articles about Linux and open source.



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