SAN JOSE, Calif. — (company press release) — Lynx Real-Time Systems, Inc. today announced the addition of staff and new design centers for Linux consulting, training and support services, as a response to customer demand created by the Lynx Linux initiative announced in November 1999. The facilities are dedicated to helping systems developers learn techniques and processes related to adapting Lynx' BlueCat Linux operating system in embedded applications and introducing Linux users to the intricacies of embedded technologies. Consulting and training centers are open in San Jose, Calif. and Paris, France to help customers develop Linux ports to custom boards for currently supported CPUs and kernel enhancements and device drivers. Developers will use the centers to explore interoperability issues between BlueCat and LynxOS, receive consultation or take classes on embedding BlueCat. Response centers have also been opened in Paris and Tokyo, Japan.

“The introduction of embedded design methodologies to Linux development is necessary to make the potential of Linux a reality,” said Gurjot Rajpal, vice president of engineering services at Lynx. “With our new design centers, additional staff and twelve years if support experience and technical resources, we'll be able to significantly contribute to the success of our customers. Lynx has raised the bar for support of the Linux industry.”

Lynx' Linux support program is based on it's proven priority support model for the LynxOS real-time operating system. The support program ranges from workday incident level to “24-7” comprehensive level support. All levels give customers access to Lynx response centers by toll-free telephone, fax and email with initial call-back within four hours on the lowest level of support to immediate response on priority packages.

Pricing and Availability

Cost for annual technical support services ranges from $1,800 for 10 incidents between 8 a.m. to 5 p.m. PST or GMT, to $55,000 for Platinum level unlimited support for 50 users with 4 contact points, 24 hours a day, seven days a week.

About Lynx Real-Time Systems

Lynx Real-Time Systems, Inc. is a leader in embedded Linux and a pre-eminent developer and supplier of operating system software for reliable and high-performance embedded applications. Lynx products support industry standards in communications, avionics, automotive, office automation and process control systems worldwide, enabling customers to leverage their investments in software and education. Those products include the open source BlueCat Linux OS, the LynxOS scalable, real-time operating systems, software frameworks for high-availability systems, development tools and technical support worldwide.

 
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