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Linux provider touts support award

Nov 19, 2008 — by Eric Brown — from the LinuxDevices Archive — views

Wind River Systems announced that its Support Operations Centers in North America and Europe have achieved Service Capability and Performance (SCP) certification for the third time. Wind River is the only embedded Linux vendor to have earned the Service Strategies certification, claims the company.

Service Strategies is an industry group comprised of about 40 technology companies, including Nokia, Novell, HP, Unisys, Sybase, and Microsoft. Its SCP certification, which Wind River also earned last year, aims to help customer care teams increase operational effectiveness and staff productivity, implement “continuous improvement” programs, and benchmark operational success, says the company.

The SCP certification process evaluates companies on 125 criteria across 12 categories, including customer feedback, services delivery, and performance metrics, says Wind River, which claims the requirements grow “more stringent” each year. Other companies to achieve the certification include EMC, IBM, Lockheed Martin, McKesson, and Nokia.

In an earnings call in March, Wind River CEO Ken Klein reported that services and subscriptions accounted for an increasing share of the company's income. In the most recent 2Q earnings report in late August, the company said that services revenue had declined in an overall strong quarter, but that service margins were up. The boost in margins was likely a result of off-shore partnerships and acquisitions, such as that of device services firm ComSys.

Stated Gordy Stauffer, SCP auditor and senior consultant at Service Strategies. “The Wind River team is making outstanding gains in performance and has shown a clear commitment to customer satisfaction and continuous improvement.”

More about Wind River's SCP certification should be available here.

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